Delivery & Returns

Every order ships tracked to UK addresses. Delivery options and charges are shown at checkout. Delivery times are estimates.

You'll get your tracking link by email on dispatch.

Please watch your tracking, make sure someone is available to receive the parcel, and collect it if the carrier holds it. Store temperature-sensitive products as soon as they arrive.

Once the carrier confirms delivery, including to a safe place or neighbour, the parcel is your responsibility, and we accept no liability for loss, theft or damage after that point.

Our products are professional medical and cosmetic goods that must be kept under controlled conditions. We cannot accept returns, refunds or exchanges once an order has been dispatched, including for change of mind or ordering in error.

Email hello@medicare.haus within 48 hours of delivery. Include your order number, photos of the item, packaging and label, and the batch number. Keep the item unopened.

If your claim is valid, we'll replace the item or credit it.

Tell us within 5 working days of the expected delivery date. If the carrier shows the parcel as delivered, we can't treat it as lost.